Preparing for the Unexpected: Helping Clients Understand Rare but High-Impact Risks
In the home insurance industry, we’re in the business of protecting people’s biggest investments from the unpredictable. While everyday risks like auto accidents or storm damage are well understood by most clients, rare but high-impact events, such as catastrophic hurricanes with storm surge, wildfires or earthquakes, are often not top-of-mind. As insurance professionals, it is our responsibility to help clients grasp the potential severity of these risks and the critical role comprehensive coverage can play in mitigating financial loss. The Framing of Rare Events As humans, we tend to psychologically downplay risks that are perceived as unlikely. This cognitive bias can lead people to underestimate the likelihood and consequences of extreme weather events. Unfortunately, this can lead many clients to opt out of essential coverage, assuming that “it won’t happen to me.” By using data-driven insights and historical examples, we can help counteract this mindset and encourage proactive risk management. [...]